FAQ

Shipping & Delivery Timeline

Shipping times vary by brand—some orders are dispatched the same business day, while others may take 1–2 days. Although rare, delays can occur. Typically, delivery takes between 4–7 days. If an item requires a longer shipping period, it will be clearly stated on the product page. We're committed to fast processing and delivery, and we pride ourselves on exceptional customer service.

Accepted Payment Methods

We accept a variety of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay.

Returns

We offer a 30-day money-back guarantee on most products, with limited exceptions. For more details, please refer to our comprehensive 30-Day Return Policy.

Cancellation Policy

Orders can be canceled for a full refund before shipping. To cancel, please contact us immediately at support@elevateoutdoorsupply.com. Orders that have already been shipped are subject to our 30-Day Return Policy.

Damaged Item Claims

Upon receiving your item(s), inspect the package for any signs of damage. If you notice any, or if you're unable to inspect but suspect damage, note it on the delivery receipt. If your item(s) are damaged upon arrival, email us photos at support@elevateoutdoorsupply.com so we can provide a prompt resolution, either through a replacement or reimbursement.

How to Place an Order

To shop online, click “Add To Cart” and proceed through the checkout. Prefer to order by phone? Call us at 1-866-604-4141 for immediate help.

Order Tracking

Once your order is placed, you’ll receive an email confirmation with your order and shipping details. Once shipped, you’ll get another email with a tracking number. If an item is out of stock, we’ll notify you within one business day. Although we aim to keep everything in stock, popular items may sell out quickly.

Order Confirmation Email

You'll receive an order confirmation email for each order you place. Be sure to enter your email correctly and keep the confirmation for your records.

Order Modifications

Need to update your order? Email us at  support@elevateoutdoorsupply.com before it ships. Please note, changes can only be made before shipping. If there’s a price change, we’ll adjust your card accordingly or issue a custom invoice.

Need Help?

For any questions or immediate assistance with your order, contact us via email at support@elevateoutdoorsupply.com or call us at 1-866-604-4141