Return & Refund Policy

 

Easy Returns and Refunds at ElevateOutdoorSupply

We aim to make your shopping experience stree-free, which is why we've simplified our return and refund process.

Return Period

Items can be returned within 30 days of delivery. Unfortunately, we cannot accept returns after this period.

Shipping Costs for Returns

If you receive a defective item or not as described, we'll cover the return shipping cost. However, if you're returning an item because you've changed your mind, you'll be responsible for the shipping cost.

Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 30 days. We'll handle the return shipping at no cost to you. After receiving and inspecting the item, we’ll either send you a replacement or issue a full refund, including shipping charges.

Returns Due to Change of Mind

If you decide you no longer want the item, you have 30 days to return it. The item must be unused and in its original packaging. Remember, you will be responsible for the return shipping cost.  Upon receipt and inspection, we'll refund the cost of the item, excluding shipping charges.

Processing Refunds

Once we receive and verify the returned item, we'll initiate a refund to your original payment method within 7 business days. Note that it might take additional time for the refund to appear in your account. If you don't see the refund after 10 business days, please contact us at support@elevateoutdoorsupply.com.

Please note that a restocking fee may apply in certain return scenarios. Restocking fees, if applicable, are specified in the product description.

For any further inquiries regarding our return or refund policy, our Customer Support team is here to help at support@elevateoutdoorsupply.com.